We have a well-oiled team to undertake various back-end office services and our strength is adaptability, customization and improvisation to exactly fit into your process. Our virtual medical assistants are well trained to not only document but also trained to verbally interact with patients as well as related services like following up on labs & refills.
With Vishwa’s virtual medical assistance service, calling patients for scheduling appointments and updating patients on their lab results will be no longer a challenge to the facility staffs. You can also take our VMA service in calling Pharmacies for any prescription related issues. Our VMA’s call insurance companies to inquire about any issues related to billing such as denials or delay in the process of approvals.
PATIENT CHECKS-IN SCHEDULING
VMA’s of Vishwa can do virtual check-ins using telemedicine solutions. We can also make arrangements for blood draws through the same telemedicine solutions by communicating with hospital personnel.
INSURANCE ELIGIBILITY CHECKS
Vishwa’s VMA’s can check the insurance eligibility of the patients scheduled a day prior to their appointment and thereby we can make the billing process hassle-free. Our experts can also check for Medicare annual physical eligibility by crosschecking the details in the website.
Vishwa’s VMA team can help with properly arranging patients’ reports in PDF format received from outside facilities or laboratories in appropriate sections as needed for providers. This will help the providers easily access the reports when needed and save time.
Vishwa’s VMA’s are also experts in transcribing voicemails received from the patients or their relatives with their queries or for their appointment scheduling or rescheduling. We take care of these voicemails by sending the transcribed reports to the appropriate departments for their perusal and further actions.
VTS provides unparalleled expertise and accuracy. We always assign highly-skilled medical transcriptionists for our clients with extensive experience in their specialties. Further, we have a trusted multi-level quality-check system that includes quality controllers and quality analysts, SWAT in place that guarantees 99% accuracy on all the reports.
At VTS, we fully recognize that privacy and security are of the utmost importance in your field. We share a commitment with our clients to protect the privacy and confidentiality of PHI that we obtain subject to the terms of a Business Associate Agreement. We have implemented administrative, physical and technical safeguards that reasonably and appropriately protect the confidentiality, integrity and availability of the ePHI that we create, receive, maintain or transmit on behalf of our clients.
To ensure that high-quality work is always delivered within the designated deadlines, VTS expert medical transcriptionists & quality controllers work round-the-clock. VTS has a team of work-flow coordinators who monitors and team leaders who closely monitor the turn-around time readily responds to any client queries or STAT requests. VTS not only delivers flawless quality every time, we also adhere to all your instructions & specifications.